Shipping & Refund Policy

Shipping Information
At Star Bureau, we strive to ensure that your order is processed and shipped in a timely manner. Please review our shipping details below:

• UK Domestic Orders: All orders within the UK are shipped within 5-10 working days.

• International Orders: International orders will be shipped within 5-15 working days.

• Pre-Orders: If you have placed a pre-order, the shipment date may vary. We will notify you with the specific date at the time of purchase.

Please note that shipping times are estimated and may vary due to factors such as holidays, weather conditions, or shipping carrier delays. We aim to ship all orders as quickly as possible, but please allow for these potential variations.

Import Duties & Taxes
For international orders, it is important to note that import duties, taxes, and customs fees are the responsibility of the customer. These charges are determined by your local customs office and we have no control over them. We are unable to predict the exact amount of these charges. We recommend checking with your local customs office prior to ordering to understand the potential costs involved.

• Responsibility for Import Taxes: It is the customer’s responsibility to pay any applicable import taxes and duties on international orders.

• Customs Delays: International shipments may experience delays due to the customs process in your country. These delays are outside of our control and we appreciate your patience.

Refused Shipments
If you choose to refuse a shipment from Star Bureau, you will remain responsible for the original shipping charges as well as any courier costs incurred in returning the package to us. Please ensure that you are available to receive your order, or that you arrange for alternate delivery options with the courier.

Refund & Return Policy
At Star Bureau, all sales are final. We do not accept returns, exchanges, or offer refunds for any items once the order has been placed. Please ensure that you have reviewed your order carefully before making a purchase.

Damaged or Incorrect Orders
If your item arrives damaged or if you receive the wrong order, we sincerely apologise for the inconvenience. Please contact us at contact@starbureau.co.uk within 48 hours of delivery. We will work to resolve the issue as quickly as possible, whether through a replacement or another solution.